Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Use of Service

You agree to use our service only for lawful purposes and in accordance with these terms. You must not:

  • Use the service in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service or servers
  • Use the service for fraudulent or malicious purposes
  • Impersonate any person or entity

3. Product Information

We strive to provide accurate product descriptions, pricing, and availability. However, we do not guarantee that all information is error-free. We reserve the right to correct errors and update information at any time.

4. Orders and Payment

By placing an order, you agree to:

  • Provide current, complete, and accurate purchase information
  • Promptly update account and payment information
  • Pay all charges at the prices in effect when incurred

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Returns and Refunds

Our return policy allows returns within 30 days of delivery for most items in original condition. Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.

7. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or that of our licensors and is protected by intellectual property laws.

9. Modifications

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at:

Email: no-reply@rivona.co.ke

Phone: +254