Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send you marketing communications (with your consent)
• Improve our products and services
• Prevent fraud and enhance security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist with order fulfillment and delivery
• Payment processors to complete transactions
• Analytics providers to help us improve our services
• Law enforcement when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent for marketing communications

6. Cookies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more information.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: no-reply@rivona.co.ke

Phone: +254